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Prototype · prices, routes and service targets are proposals · sample data only
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POLICY · DRAFT v0.1

Claims and refunds

Draft · effective date to be set after review
Draft prototype text for qualified legal review. It is not an approved policy and creates no obligations.

Categories

Missing or wrong item, damage, non-delivery, delay and incorrect charge.

Process

File from the job within the stated window. We preserve evidence, custody records and partner correspondence, and record a decision and any compensation.

Refunds

Refunds link to the original transaction. Squire fees, retailer refunds, restocking, return shipping and unrecoverable costs are shown separately.

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